From May 2018, a new European law called the General Data Protection Regulation (GDPR) became law. The purpose of this law is to give people more control over how organisations use their data.
Our commitment to protecting and respecting your privacy.
This policy was last updated in May 2018 and may be changed from time to time. By using this website, you’re agreeing to be bound by this policy.
Any questions should be sent by email to the data controller, Jill Hanna; firstname.lastname@example.org. Alternatively, you can phone us: 07812347651
Respecting your privacy is important to us…
Data may be collected in various ways - normally by email, contact form or if you phone/text us.
We may obtain information about you when you use our website, for example, when you contact us about services offered, when you fill out a New Client Enrolment Form, or if you register to receive one of our newsletters.
Personal information collected might include your name, address, email address, IP address, phone number and information regarding what pages are accessed and when. Medical history, DOB, diagnosis, treatment information, and other relevant health related information is also collected if you fill in the New Client Enrolment Form. This data is collected and stored to ensure our services and exercises are suitable for you. It is securely stored with robust password protection encryption using GDPR compliant Google Drive.
What we do with your information
We require this personal information to understand your needs and provide you with a better service, and in particular for the following reasons:
To understand your individual requirements (for example, post injury/ postnatally) so we can accommodate and customise movements accordingly. Our aim is to provide a tailored and personal service.
Internal record keeping.
Keep you up to date with class times/class changes and services
We may periodically send promotional emails about new services/classes, special offers or other information we think you may find interesting using the contact information you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, text. We may use the information to customise our services according to your interests.
You can change your marketing preferences at any time by contacting us by email:
Will my data be shared with any third parties?
Rest assured, that we’re committed to ensuring that your information is secure and will never, ever sell or rent your information to third parties or share your information with third parties for marketing purposes.
There may be circumstances during any business relationship where there is a need to share information. This will only be done with your explicit permission and only for as long as is necessary. One example of this may include when another Body Control Teacher is covering the Pilates class and relevant information may need to be shared for both parties benefit.
3rd party tools are used as part of our day-to-day business which may mean that your information will pass through their systems. Below is a list of these tools along with a link to their GDPR compliance statement (where applicable);
Gmail is our email provider
Wix hosts our website. The website is secured by an SSL certificate and sensitive information is processed to PCI standards
Enrolment forms and Covid Questionnaire forms are stored on password protected Google Forms
We’re committed to ensuring that your information is secure. In operating our website it may become necessary to transfer data that we collect from you to locations outside of the European Union for processing and storing. By providing your personal data to us, you agree to this transfer, storing or processing. We do our upmost to ensure that all reasonable steps are taken to make sure that your data is treated stored securely.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
We use Google analytics to review statistical information about our website visitors.
Links to third party sites…
Although this website only looks to include quality, safe and relevant external links, users are advised adopt a policy of caution before clicking any external web links mentioned throughout this website.
The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.
Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.
Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.
This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.
Retaining Your Personal Data
Whilst you are an active client (coming to classes/having 1:1s etc), we will continue to use and refer to your personal data. To ensure we comply with professional, legal and insurance requirements, we retain the right to hold on to your personal data for up to 7 years from your last contact with us/when you stop attending classes/sessions/1:1’s.
As we process your personal data, you have certain rights. These are a right of access, a right of rectification, a right of erasure and a right to restrict processing.
You may request a copy of your data at any time. Please make such a request in writing or by email to the Data Controller, whose details are shown above. Please provide the following information: your name, address, telephone number, email address and details of the information you require.
If you believe any of the personal data we hold on you is inaccurate or incomplete, please contact us directly and any necessary corrections to your data will be made without undue delay.
If you believe we should erase your data, please contact the Data Controller, details above.
Where you have provided explicit consent for us to use your data you have a right to withdraw this consent at any time.
In the unlikely event that your personal data is compromised - lost, stolen or otherwise breached, where this constitutes a high risk to your rights and freedoms, we will promptly contact you. The data controller will explain the details of the breach and steps being taken to resolve.
This web site contains links to other web sites. Please note that when you click on one of these links, you are moving to another web site. We encourage you to read the privacy statements of these linked sites as their privacy policies may differ from ours.
© 2020 Jill Hanna Pilates , All rights reserved. Updated 14th May 2018.
Unauthorized duplication or publication of any materials from this Site is expressly prohibited.